Years ago I was brought into an airline catering operation. One of the officers asked me: "Are you going to save us?"

I said yes — but not with new equipment.

We started by observing how work actually runs during the shift. What the supervisor does. What the team does. What falls through the gap between them.

That is still how I work today.

After 20 years of productivity improvement & frontline consulting across Malaysia and Indonesia, delivering over 330 mini workshops and working with supervisors, engineers, and managers on the floor — one pattern appears in every factory I have walked into.

The supervisors are trying. But nobody gave them a system.

The Daily Kaizen Supervisor is that system.

Credentials:

Certified Kaizen Institute Master Trainer

HRDCorp Accredited Trainer (ID: 06114)

20 years of productivity improvement & frontline consulting across Malaysia and Indonesia.

BS Industrial Engineering, Marquette University USA 

Master of Management, IIUM.